Shipping Policy
Shipping policy
At Storvo Home, we aim to make your shopping experience as smooth and reliable as possible. This policy outlines how we process and deliver orders within the United Kingdom, so you know exactly what to expect once your purchase is placed.
Order handling
Orders are typically prepared for dispatch within 1 to 2 business days after being placed. Please note that order processing does not take place on weekends or public holidays.
Once your order is submitted, you will receive an order confirmation email. A second email will be sent once your order has been dispatched. To ensure you receive these updates, please make sure a valid email address is provided at checkout.
Delivery service
We currently ship to addresses within the United Kingdom, excluding Northern Ireland. Orders are fulfilled using trusted courier partners to ensure safe and timely delivery.
Standard delivery:
Estimated delivery time is 3 to 5 business days after dispatch.
Shipping costs
Standard delivery within the United Kingdom is free on all orders, with no minimum spend required.
Order tracking
When your order has been dispatched, you will receive an email containing your tracking information. This allows you to follow your delivery progress from dispatch to arrival.
If you experience any issues with tracking or do not receive tracking details, please contact our customer support team for assistance.
Lost or missing parcels
If you believe your order has been lost or has not arrived as expected, please contact us as soon as possible. We will work directly with the courier to investigate the issue.
Please note that Storvo Home cannot accept responsibility for parcels confirmed as delivered to the address provided at checkout.
Returns and refunds
For full details on returns, exchanges, and refunds, please refer to our Return and Refund Policy.
Contact details
If you have any questions about this shipping policy or need help with an order, please contact us at:
Email: info@storvohome.com
Policy updates
We may update this shipping policy occasionally to reflect changes to our services or operations. We recommend reviewing this page periodically to stay informed.
Thank you for shopping with Storvo Home.