Payment Policies

Payment information

Thank you for choosing to shop with us. This page explains how payments are handled on our website and outlines the conditions that apply when placing an order. We recommend reviewing the information below before completing your purchase. If anything is unclear, our support team is always happy to assist.

You can reach us easily through the Contact page, and we aim to respond promptly to all enquiries.

Available payment options

To provide flexibility and convenience, we support a wide range of secure payment methods, including:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Klarna

  • Maestro

  • Mastercard

  • PayPal

  • Shop Pay

  • UnionPay

  • Visa

Secure checkout

Protecting your payment details is extremely important to us. All transactions are processed using secure, industry approved encryption technology to safeguard your personal and financial information throughout checkout.

Payment processing timing

Payments are taken immediately once an order is placed.

After successful payment authorisation, a confirmation email will be sent to you containing your order details.

Transaction currency

All prices and payments on our website are processed in GBP.

Unsuccessful payments

If a transaction does not go through, please consider the following steps:

  • Confirm that your card or digital wallet details have been entered correctly

  • Contact your card issuer or payment provider for further guidance

  • If the issue continues, reach out to our customer support team and we will investigate the matter for you

Refunds and payment issues

Details regarding refunds, returns, exchanges, and dispute handling can be found in our Return and Refund Policy.

Customer support

Our customer service team is available Monday to Friday, 9 AM to 5 PM. We aim to respond to all enquiries within 24 hours.

Phone: +44 7412 382172

Email: info@storvohome.com

Address: 329 Manford Way, Chigwell IG7 4AF, United Kingdom